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Privacy Policy

Our privacy policy and how we use your data

Effective May 27, 2025

Catalyze Technology Systems, LLC (“Covara”, “we”, “us”, or “our”) is committed to protecting the privacy of our customers and their end users. This Privacy Policy explains how we collect, use, disclose, and protect sensitive information when you use our website, products, and services.

1. Scope

This Privacy Policy applies to all data collected by Covara in connection with the use of our services by insurance agencies, brokers, and other business customers. It governs our treatment of business contact data, insurance policy data, usage metrics, and any personal data contained therein.

2. Information We Collect

We may collect the following categories of information:

  • Business contact information (e.g., name, email, phone, address)
  • Payment and billing information
  • Uploaded insurance documents and associated metadata
  • Technical data (e.g., IP addresses, browser types, device IDs)
  • Usage data and interaction logs

3. How We Use Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Process, store, and analyze uploaded documents
  • Improve platform functionality and user experience
  • Maintain business records and comply with legal obligations
  • Conduct internal research and development, including data aggregation and anonymization for future applications

4. Data Sharing

We may share information with:

  • Authorized service providers and partners who support our operations (e.g., hosting, analytics, payment processing)
  • AI processing platforms used to analyze insurance documents (powered by Google Gemini)
  • Law enforcement, regulators, or other parties as required by law
  • Prospective buyers or investors in connection with a business transaction

We do not sell personal information as defined by applicable law. We may create aggregated or anonymized data for commercial purposes.

5. Data Retention

We retain business and policy data as long as necessary to fulfill the purposes outlined in this policy, including maintaining business records and improving our services.

6. User Rights and Controls

As a B2B service provider, Covara processes data primarily on behalf of its business clients. Business clients may contact us to:

  • Access or update their account information
  • Request deletion or correction of uploaded data
  • Ask questions or file complaints related to privacy practices

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information under our control. Clients should use secure methods to access the Covara platform and avoid sharing unnecessary personal data.

8. Cookies and Tracking Technologies

We use cookies and other tracking technologies to support functionality, security, and analytics. Users can manage cookie preferences via browser settings. We do not currently honor Do Not Track signals.

9. Changes to This Policy

We may update this policy periodically. The updated version will be posted to our website with the effective date. Continued use of our services indicates acceptance of the revised policy.

10. Contact Information

If you have questions or concerns about this Privacy Policy, contact us at support@covara.ai.