Effective May 27, 2025
These Terms of Service (“Terms”) are entered into by and between Catalyze Technology Systems, LLC, a Texas limited liability company (“Covara”, “we”, “our”, or “us”) and the client entity (“you” or “Client”) accessing or using the Covara platform available at covara.ai (“Services”). By using the Services, you agree to these Terms.
You must be an authorized representative of a licensed insurance agency or brokerage to access the Services. Each subscription tier includes a limited number of seats; individual logins may not be shared. Additional seats may be purchased for a fee.
Covara offers monthly or annual subscription tiers (Basic, Plus, Premium). Fees are paid at checkout and processed through our platform. Subscriptions renew automatically unless renewed. Covara may offer discretionary free trials.
You agree to:
You may not:
Covara retains all rights to its software, content, and methods. Clients retain ownership of uploaded insurance documents. By uploading documents, you represent you are authorized to do so and indemnify Covara for any claims of unauthorized disclosure.
Covara may use uploaded data, including policy content, for internal purposes, product improvement, and the creation of aggregated or anonymized data for resale. Use of Services is also subject to our Privacy Policy.
Support is available via support@covara.ai. Covara does not guarantee uptime or specific response times. No Service Level Agreement is provided unless agreed to in writing.
The Services are provided “as is.” Covara disclaims all warranties, including accuracy, reliability, or applicability of generated content. The platform does not replace insurance policies, which govern coverage according to their terms.
Covara’s total liability is limited to the fees paid by Client in the 12 months preceding the event. Covara is not liable for inaccuracies, omissions, or deficiencies in coverage or policy interpretation.
You agree to defend and indemnify Covara against all claims, liabilities, and expenses arising from any misuse the Services, including unauthorized disclosure of policyholder data not caused by Covara’s negligence.
Covara may suspend or terminate access for misuse, non-payment, or unauthorized account sharing. No refunds will be issued except at Covara’s sole discretion.
These Terms are governed by Texas law. Parties agree to attempt non-binding mediation before initiating legal action. Jury trials are waived unless mutually agreed in writing. No class actions permitted.
Covara may assign this agreement. Neither party is liable for failure to perform due to events beyond reasonable control. No waiver is effective unless in writing.
These Terms and our Privacy Policy represent the entire agreement between Covara and Client. No oral or other written terms apply unless separately executed in writing.