Troubleshooting
Fix common Covara workspace issues before contacting support.
Use this page when a document, report, AI answer, comparison, or admin page does not behave as expected.
What To Send Support
When emailing support@covara.ai, include:
- Your organization slug from
/{your_org_name} - The document title and policy type
- The page where the issue happened
- The action you took
- The expected result
- The actual result or error message
For API issues
Include the endpoint name, request ID if you have one, job ID, webhook event, and timestamp. Do not send API secrets.